Terms & Conditions

Terms and Conditions

Welcome to HomeSolutionIndia.site, operated by Dial Service. By accessing or using our website or services, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Definitions

1.1 “Website” refers to HomeSolutionIndia.site.
1.2 “Services” refers to the cleaning, repair, installation, maintenance, and related services offered by Dial Service.
1.3 “User” means any individual or organization that accesses the Website or avails of our services.
1.4 “Technician” refers to the professionals assigned by Dial Service to perform the requested cleaning, repair, and maintenance services.

2. Use of Services

2.1 Eligibility: You must be at least 18 years old to access our Website or use our services.
2.2 Information Accuracy: Users are responsible for providing accurate, complete, and up-to-date information when booking services. Dial Service is not liable for any issues arising from incorrect details provided by users.
2.3 Prohibited Activities: Users agree not to engage in any actions that disrupt the functioning of the Website, compromise its security, or infringe upon intellectual property rights.

3. Service Terms

3.1 Scope of Service: We provide home cleaning services, as well as repair, maintenance, installation, and relocation services for various home appliances, including refrigerators, washing machines, microwaves, and more.
3.2 Booking and Confirmation: Service requests can be made through our Website or customer support. Bookings will be confirmed once a confirmation message or call is received.
3.3 Technician Assignments: Our skilled technicians will be assigned to perform the requested services. However, we reserve the right to reassign or reschedule technicians due to unforeseen circumstances.

4. Payment and Charges

4.1 Service Fees: Charges for services will be communicated at the time of booking. These fees may vary depending on the type of service, appliance, complexity of the work, and location.
4.2 Payment Methods: Payments can be made via online methods, UPI, or cash on delivery. All payments must be completed promptly to avoid delays in service.
4.3 Taxes: Applicable taxes will be added to the service charges.

5. Cancellations and Refunds

5.1 Cancellation by User: Users can cancel their bookings by notifying customer support at least 24 hours before the scheduled service. A cancellation fee may apply.
5.2 Cancellation by Us: We reserve the right to cancel any service request due to unforeseen circumstances. In such cases, users will be notified promptly, and rescheduling or refunds will be provided.
5.3 Refund Policy: Refunds, if applicable, will be processed according to our separate Refund Policy.

6. Limitations of Liability

6.1 No Warranty: Services are provided on an “as-is” basis. We do not offer warranties on services unless specified for certain parts or services.
6.2 Damage Liability: We are not responsible for damages caused by pre-existing issues with the appliance, improper usage, or external factors beyond our control.
6.3 Force Majeure: We are not liable for any delays or failures resulting from events beyond our control, including but not limited to natural disasters, technical issues, or other force majeure events.

7. Privacy and Data Protection

Your use of this Website is governed by our Privacy Policy. By using our services, you consent to the collection, use, and storage of your data as described in the policy.

8. Intellectual Property Rights

All content on this Website, including but not limited to text, images, logos, and trademarks, is owned by Dial Service. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Modification of Terms

We reserve the right to modify these terms and conditions at any time without prior notice. Any updates will be posted on this page and will be effective immediately. Continued use of the Website or services constitutes acceptance of the updated terms.

10. Dispute Resolution

10.1 Governing Law: These terms and conditions are governed by the laws of India.
10.2 Jurisdiction: Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in Delhi NCR.

11. Contact Information

If you have any questions or need assistance, please reach out to us:

By using Homesolutionindia.site, you agree to the terms and conditions outlined above. Thank you for choosing us for your home cleaning and appliance needs!

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